- RBI plans to empower ombudsman to award up to ₹30 lakh compensation to aggrieved bank customers The Economic Times
- Central state co-op banks brought under ambit of RBI’s Ombudsman scheme theweek.in
- E-banking a right, more safety for depositors Times of India
- RBI Issues New Draft Circular, Changes Coming To Zero Balance Savings Accounts; What It Means For You? Free Press Journal
- Bank grievance redressal system in for an overhaul | Policy Circle policycircle.org